Frequently Asked Questions - Customer Support
1. How can I contact customer support?
You can contact our customer support by email at info@sevenstarsevents.it or by phone at +39 338 826 1356. We are available to answer your questions and provide assistance.
2. Do you offer 24/7 support during the trip?
Yes, we offer 24/7 support to ensure you have a trouble-free experience during your trip. If you need urgent assistance, you can contact us using the emergency number provided during your booking.
3. What should I do if I encounter a problem during my trip?
If you encounter a problem during your trip, immediately contact our customer support. We will be happy to assist you and resolve any issue, whether it's related to your itinerary, accommodation, or any other matter.
4. Can I modify the details of my booking after confirming it?
Yes, you can modify the details of your booking, such as the date, itinerary, or accommodation. However, some changes may incur additional costs. We recommend contacting us as soon as possible to discuss available options.
5. How can I get a refund if I cancel a booking?
Refund policies depend on the chosen package and cancellation conditions. If you wish to cancel a booking, please contact us to know the available refund options.
6. Can I request assistance to create a customized package?
Sure! If you want a personalized package, our expert team is available to help you create the perfect travel experience. Contact us with your preferences, and we'll be happy to provide you with a tailored proposal.
7. How can I resolve a payment issue?
If you have encountered a payment issue, please contact our customer support as soon as possible. We will check the situation and assist you in resolving any issues related to the transaction.
8. What should I do if I don’t receive my booking confirmation?
If you don’t receive your booking confirmation within 24 hours, we recommend checking your spam or junk folder. If you can't find it, please contact our customer support for immediate assistance.
9. How can I get detailed information about a tour or event?
For detailed information about tours and events, you can visit the corresponding page on our website or contact our team via email or phone. We are ready to provide you with all the details you need.
10. Do you offer multilingual support?
Yes, we offer support in multiple languages to meet the needs of clients from different countries. You can contact us in Italian, English, and other languages upon request.